Shipping & Returns
In the United States
Free US Postal Service shipping with tracking on all orders over $60 shipping in the US. Flat $8.99 rate for orders under $60. Allow 3-4 business days processing time + transit time. Transit time is generally 2-4 days but carriers have been experiencing delays due to labor shortages and recent USPS changes. Express overnight shipping is available on most items for $44.95.
Please note that some larger items are not eligible for express shipping. This will be indicated in the product description.
The Carbon Ultralight Rollator often ships from Denmark which can lead to longer than normal shipping times due to customs and international freight delays.
Ease is currently shipping to the US and Canada.
Canadian shipping is calculated by weight and will be visible at checkout. Both First Class & Priority Mail options are available.
Please note that the buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost.
Ease Living Simple 30 day Return Policy
At Ease Living we want you to love your purchase. If you have any issues or change your mind within 30 days of purchase, please go to the return portal HERE to start your return.
Products must be returned with their original packaging unless different arrangements are made in advance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund will be issued after the item has been received and inspected at the warehouse. Allow at least 5 business days from receipt of the product at the warehouse for this process to occur.